Delivering Excellence in Customer Service
Customer Care course in Kent
This course is designed to deliberately provoke people into thinking like a customer rather than as an employee.
What's different?
The course is specifically for businesses in the South East, bespoke to the delegates attending and focuses on the application of skills in the workplace.
Designed for:
This course is relevant to any staff who deal with members of the public, either in a direct front-line role working with customers, or indirectly in a maintenance or facilities role.
Delivery Design
The course is interactive, while providing a knowledge base relating to real life practice, plus action planning for using the new skills.
Duration
1 day
Delegation Rate
Course fees are £125.00, including all training materials.
Objectives of the Course
This course introduces the concept of 'WOW! Factor' Customer Service and is highly engaging, with lots of fun exercises designed to challenge the dull and clunky way that customer service is often delivered - encouraging new ideas to blossom, that will make customers feel really special and valued.
By the end of the course delegates will learn:
Once employees can walk in the shoes of the customer, they can see so many ways of improving the customer's journey and experience.
Course Dates:
This is a rolling programme, please contact us for the latest dates and special offers available.
Testimonials:
"Number One! Thank You! Very affable trainer." "Excellent, informative. Will improve my attitude towards customers." "Person delivering the course was inspiring." "WOW! Great session, we all got something out of it!" "The rest of our team needs to go on this." "Was presented in a different and unusual way, Definitely held my attention! " "Not the same as other customer service courses I've been on. Interesting and informative."
Call to Book
Call on 01227 811163
Email to Book
Email us on ctr@canterburycollege.ac.uk
Every effort has been made to provide accurate information and the College reserves the right to change fees and other costs and times, days and duration of the courses. Please read out terms and conditions of business.